YOUR QUESTIONS ANSWERED

With good care, your extensions can last several months. How long they last depends on factors like how often you wear them, how you care for them, and the type of extensions you choose. I’m always happy to share tips on keeping them looking amazing!

Absolutely! I love helping clients find their perfect match. If you’re unsure which shade is right for you, just reach out — I can guide you or arrange a consultation.

I use 100% human hair that has been carefully selected for its quality, softness, and durability. I work hard to choose hair that blends beautifully and gives a natural, seamless look.

I provide detailed aftercare tips with every order in your extension package. The basics?

- Be gentle when brushing

- Use quality, sulfate-free hair products

- Avoid excessive heat

- Tie your hair loosely at night

- Keep up with maintenance appointments as recommended

- Always dry roots after washing or swimming or excessive sweating

I want you to absolutely love your new hair! To keep things hygienic and ensure the highest quality for all customers, please note the following:

👉 No exchanges or refunds can be offered if the hair packet has been opened or tampered with in any way.

👉 Please choose your colour carefully. If you’re unsure, you’re welcome to visit one of my HelloSamy stockists for a colour consultation, or simply send through clear photos of your hair (in natural light) via the website — I’m happy to help guide you to the best match.

👉 Change of mind: I’m unable to offer refunds or exchanges for change of mind once your order has been processed and shipped.

👉 If you believe your item is faulty, please contact me within 7 days of receiving your order so I can review the issue and work with you on a solution.